Acceptance
Your submittal of an online order is a conditional acceptance by DC Imprint Inc. of your offer to purchase our merchandise and your acceptance of our terms and conditions.

Merchandise Consistency
While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process.

Transfer of Ownership of Merchandise
All merchandise becomes your property at the time they are accepted by the carrier.

Shipping
DC Imprint Inc. guarantees to ship your merchandise on or before a specific date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise

International shipping rates do not include charges for customs clearance. Customs brokerage charges, duties, and taxes will be billed to the importer.

Sales Tax
DC Imprint Inc. is required by law to collect all applicable sales taxes for the territories, province, and cities of Vancouver. Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by email help@dcimprint.com.

Prices
All prices and minimum quantities are subject to change. DC Imprint Inc. will make best efforts to keep pricing and quantities to date, from time to time actual market conditions may change the price of a product or the minimum quantity required for purchase.

In the event a product is listed at an incorrect price or minimum quantity due to an error, DC Imprint Inc. shall have the right to refuse or cancel any orders placed for products listed at the incorrect price or quantity and will help you choose a different item that is within your budget.

Website Images/Art work Proofs
We make every effort to provide clear and color-correct images and color swatches that reflect the true nature of the products. However, website images, color swatches and emailed proofs are inherently limited in their ability to communicate color, scale, and detail. Customers should be careful about making assumptions about products from the website image alone. We strongly urge our customers to order actual samples for large order. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.

Pre-production Proofs
DC Imprint Inc. can produce an actual proof of any product with your imprint prior to running the complete order. We strongly recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge and can add 3-10 days to the order process. Please let a Customer Service Representative know if you would like a Pre-production proof.

PMS Matching
Customers who require specific color matching can provide us with a PMS (Pantone Matching System®) color for most products. Where PMS matching is available, there is typically a $40.00 charge per color. The factory will make every effort to closely match any PMS color but an exact match cannot be guaranteed.

Credit Cards
DC Imprint Inc. accepts Visa, Master Card, American Express, Discovery & PayPal

Cancellations or Order Changes
$45 plus all costs incurred by factory up to notice of cancellation or change. This may include artwork, die charges, labels and any production costs. All cancellations must be confirmed in writing.

Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at help@dcimprint.com within 15 days of receipt. Please have your order number available. We do not accept unauthorized returns. If necessary, we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address. Note: Refunds will require merchandise return. Blank merchandise returns will incur a 20% restocking fee.

Check Returns
In all cases where we have a check/Money Order/Bank Draft returned for Non Sufficient Funds we will assess a $50.00 fee.

Net 30 Terms
If you are granted payment terms, you agree that if you are late paying your invoice, a 1.5% finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due.

Special Notice
DC Imprint Inc. is not liable for non-fulfillment due to strikes, fires, weather or other causes beyond our control.


Jurisdiction
These terms of use will be governed by and construed in accordance with the laws of British Columbia, without giving effect to its conflict of laws provisions or your actual state or country of residence.

DC Imprint Inc. reserves the right to refuse service to anyone at any time without notice for any reason.